Troubleshooting the NutriMill Artiste Stand MixerUpdated 9 days ago

If your NutriMill Artiste Stand Mixer is not performing as expected, use this troubleshooting guide to identify and resolve common issues. Proper maintenance and operation will help ensure the best mixing results.

1. Mixer Won’t Turn On

• Ensure the power cord is fully inserted into the mixer base and plugged into a working outlet.
• Check that the mixing bowl is locked in place—the drive shaft will not rotate if the bowl is not seated correctly.
• If the motor overheated, unplug the mixer and allow it to cool for 30 minutes before trying again.
• Test the power outlet by plugging in another appliance to confirm it is functioning properly.

2. Attachments Aren’t Mixing Properly

• Ensure the correct attachment is being used for the task:
  • Dough hook for heavy doughs
  • Wire whips for light batters and whipping
  • Cookie paddles (optional) for thick cookie doughs
• Check that the drive shaft is properly inserted—the attachments will not function correctly if it is missing or misaligned.

3. Mixer is Making Unusual Noises

• If the bowl is not fully locked into place, it may cause excessive noise.
• If you hear grinding or clicking sounds, stop the mixer and check for any trapped food debris around the drive shaft.
• If the mixer is knocking while kneading, ensure the dough hook is properly installed and that the mixer is not overloaded.

4. Dough is Climbing the Hook

• This can happen if the dough is too dry. Add a small amount of water and continue mixing.

5. Mixer is Vibrating or Moving on the Countertop

• The mixer may be overloaded. Reduce the dough size and knead in smaller batches.
• Ensure the mixer is placed on a stable, level surface to prevent movement.
• Check that the suction feet on the bottom of the mixer are clean and properly gripping the counter.

6. The Mixer Struggles with Thick Doughs

• The NutriMill Artiste is designed for handling up to 6 pounds of dough, but if it slows down:
  • Ensure the dough batch is within the recommended capacity.
  • Avoid using the wire whips for heavy doughs—use the dough hook instead.
  • Let the motor rest for 30 minutes if it overheats before restarting.

7. The Drive Shaft is Hard to Insert or Remove

• Check for flour buildup inside the center column of the bowl. Clean it out with a dry brush or cloth.
• If the drive shaft is stiff, apply a small amount of food-grade oil to keep it lubricated.

8. Flour or Dough is Sticking Inside the Bowl Shaft

• After each use, remove the drive shaft before washing the bowl to prevent buildup.
• If residue has hardened inside the shaft, soak it in warm, soapy water and use a small brush to clean it out.

9. The Bowl Lid Doesn’t Fit Properly

• Ensure the lid is aligned with the bowl tabs before pressing it down.
• If the lid feels too tight, check for any food debris around the edges and clean if necessary.

10. The Mixer Suddenly Stops While Running

• If the motor overheats, the mixer will shut off automatically.
  • Unplug the mixer and allow it to cool for at least 30 minutes.
  • Reduce the batch size and use a lower speed setting when restarting.

By following these troubleshooting steps, you can resolve most common issues with your NutriMill Artiste Stand Mixer. If your mixer requires further assistance, contact customer service.

If you are still having trouble with your Artiste mixer, please fill out the Warranty Claim Form.